Advice and answers from the Astro Team

FAQ

35 articles in this collection
Written by Emily Kramer and Andy Pflaum

How do I track emails?

Astro has Open Tracking and Reply Tracking. (These features are often called read receipts, read tracking, or open tracking in other apps)
Written by Emily Kramer
Updated this week

Why do I see duplicate drafts of some emails I drafted in Apple Mail?

There are known issues with drafts of Gmail messages written in Apple Mail (not specific to Astro)
Written by Andy Pflaum
Updated over a week ago

Does Astro support Microsoft Exchange?

Astro currently supports Gmail & Office 365 and plans to support Exchange
Written by Andy Pflaum
Updated over a week ago

How do I edit my signature in Android?

Written by Andy Pflaum
Updated over a week ago

What is Snooze to Desktop?

Written by Andy Pflaum
Updated over a week ago

Does Astro support cloud file services like Dropbox?

We support adding files to mobile emails from several cloud services
Written by Andy Pflaum
Updated over a week ago

How do I add and remove accounts?

Add, remove, and delete email accounts on macOS and mobile
Written by Emily Kramer
Updated over a week ago

Where can I get Astro app status updates?

Check our status page for updates on app performance, downtime, and availability.
Written by Emily Kramer
Updated over a week ago

Why can't I add my Office 365 account?

Some organizations using Office 365 restrict access by 3rd-party apps
Written by Andy Pflaum
Updated over a week ago

Does Astro support Windows?

Windows support is coming later this year.
Written by Andy Pflaum
Updated over a week ago

Does Astro support aliases?

Aliases can be used with another email account
Written by Andy Pflaum
Updated today

Does Astro support IMAP?

Astro currently supports Gmail and Office 365 and doesn't currently support iCloud, FastMail, and Yahoo Mail
Written by Andy Pflaum
Updated over a week ago

What versions of iOS does Astro support?

Written by Emily Kramer
Updated over a week ago

What's a Follow-Up Reminder?

Schedule a Follow-Up Reminder when you need to hear back by a certain time.
Written by Emily Kramer
Updated over a week ago

What versions of Mac OS does Astro support?

Mac operating system requirements for downloading Astro.
Written by Andy Pflaum
Updated over a week ago

What's Inbox Zap?

Astrobot can help you clean up your inbox with the command "Zap"
Written by Emily Kramer
Updated over a week ago

What should I do if I get an error message?

Written by Emily Kramer
Updated over a week ago

How long does syncing my mailbox take?

Written by Emily Kramer
Updated over a week ago

How do I use Search Syntax?

Written by Emily Kramer
Updated over a week ago

What are Priority and Other Inbox?

Written by Emily Kramer
Updated over a week ago

What are your security and privacy policies?

Astro keeps your personal information private and secure.
Written by Emily Kramer
Updated yesterday

How does Astrobot work?

Written by Emily Kramer
Updated over a week ago

How do I set a reminder?

Written by Emily Kramer
Updated over a week ago

What's a VIP?

Written by Emily Kramer
Updated over a week ago

How do I mute a conversation?

Written by Emily Kramer
Updated over a week ago

How do I customize or use Swipes?

Written by Emily Kramer
Updated over a week ago

How do I customize my desktop and mobile notifications?

Written by Emily Kramer
Updated over a week ago

How do I move emails to a folder?

Written by Emily Kramer
Updated over a week ago

How do I pin folders?

Written by Emily Kramer
Updated over a week ago

How do I set up Signatures?

Written by Emily Kramer
Updated over a week ago

How do I Snooze an email?

Written by Emily Kramer
Updated over a week ago

How do I schedule an email to send later?

Written by Emily Kramer
Updated over a week ago

What devices do you support?

Written by Emily Kramer
Updated yesterday

What email providers do you support?

Written by Emily Kramer
Updated over a week ago

What are Astro's keyboard shortcuts?

Written by Emily Kramer
Updated over a week ago